Blog - Page 4 of 12 - Glide Consulting
Glide Consulting
Share the love...

Getting Ahead: How Customer Success Managers Can Be More Proactive

As a customer success manager, it’s easy to spend your days putting out fires. To help customers achieve the most value, you need to get proactive.

Read More

What Makes a Great Onboarding Process?

Most SaaS products have onboarding processes, but most of them miss the point. The goal of an onboarding process is to help the user realize value.

Read More

How CSMs Can Segment Their Customers

Customer segmentation is an important way for customer success managers to prioritize customer accounts and deliver targeted messaging.

Read More

The Importance of Hiring for Customer Success Early

Early SaaS organizations have a number of priorities. There’s a product to build, a marketing strategy to implement, sales calls to make, as well as administrative requirements that pile up quickly.An obsession with growth plus the operational functions that come with running a business lead many organizations to neglect customer retention. Econsultancy found that many organizations prioritize […]

Read More

The 9 Components of the SaaS Customer Lifecycle

It’s critical that customer success managers understand and map the SaaS customer lifecycle because they’ll play a role in most of it.

Read More

The 5 Critical Strengths Your Customer Success Team Needs

Customer success programs can be diverse, but they are all about helping customers find value. Every customer team needs to have these strengths.

Read More