Blog - Page 4 of 12 - Glide Consulting
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What Makes a Great Onboarding Process?

Most SaaS products have onboarding processes, but most of them miss the point. The goal of an onboarding process is to help the user realize value.

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How CSMs Can Segment Their Customers

Customer segmentation is an important way for customer success managers to prioritize customer accounts and deliver targeted messaging.

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The Importance of Hiring for Customer Success Early

Early SaaS organizations have a number of priorities. There’s a product to build, a marketing strategy to implement, sales calls to make, as well as administrative requirements that pile up quickly.An obsession with growth plus the operational functions that come with running a business lead many organizations to neglect customer retention. Econsultancy found that many organizations prioritize […]

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The 9 Components of the SaaS Customer Lifecycle

It’s critical that customer success managers understand and map the SaaS customer lifecycle because they’ll play a role in most of it.

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The 5 Critical Strengths Your Customer Success Team Needs

Customer success programs can be diverse, but they are all about helping customers find value. Every customer team needs to have these strengths.

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Why Customer Success Programs Fail (and How to Avoid It)

Customer success is still new, so it’s no surprise that many programs are implemented in effectively. Here’s why and how you can avoid the same failures.

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