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Ep 7: Joe Schmitt

In this episode of the Customer Strategy Podcast, I talk with Joe Schmitt, the vice president of customer success at Upkeep Maintenance Management.Upkeep Maintenance Management is a fast-growing Los Angeles based startup, focusing on providing a world-class SaaS solution to the hard-working, blue-collar workers across the world.UpKeep is a leading mobile-first CMMS/Enterprise Asset Management System […]

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The Path To Scale

This was inspired by Customer Strategy Podcast Episode 6 with Gray Skinner Everyone talks about scale… The technology industry thrives on scale… When you think about some of your work, there’s a good chance that you’ve asked yourself or someone has asked you the question “will this scale”? So, what’s really required to scale? In my opinion – in a […]

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Tasks vs Responsibility

This was inspired by Customer Strategy Podcast Ep 6: Gray SkinnerThere is a powerful difference between tasks and responsibility and it can have a huge impact on the relationships you and your team build with your customers.Think about the difference between these two scenarios:Scenario 1: An onboarding team engages with new clients after they sign the […]

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Ep 6: Gray Skinner

In this episode of the Customer Strategy Podcast, I talk with my good friend Gray Skinner, the CEO of MasterBorn Software.MasterBorn Software is a development outsourcing firm based in Poland that serves customers in Silicon Valley. Gray and I first met several years ago when he moved to Bend, Oregon to become a professional triathlete.He ended […]

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2019-2020 What a year it has been

On January 1st, 2020 Glide Consulting turned 5 years old!This is a HUGE milestone for me. I’ll be celebrating in a number of ways in January and one way is going to feature a very special episode of the Customer Strategy Podcast where a good friend of mine will interview me and you’ll get to […]

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Ep 5: Magnus Hillestad

In this episode of the Customer Strategy Podcast, I talk with Magnus Hillestad, the CEO & co-founder of Sanity.io.Sanity is a platform for structured content. It comes with an open-source editing environment called Sanity Studio that you can customize with JavaScript and a real-time hosted data store.They’re essentially a developer tool that enables developers to […]

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