Nils Vinje, Author at Glide Consulting
Glide Consulting
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All posts by Nils Vinje

Ep 16: Sara Bochino

In this episode of the Customer Strategy Podcast, I’m talking with Sara Bochino, Director of Customer Success at Integrate.  Sarah and I got into an interesting conversation around how to build an executive sponsorship program that not only scales but also gets executives involved early in the process.  With everything going on in the world today, you […]

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Ep 15: Jennifer Chiang

In this episode of the Customer Strategy Podcast, I’m talking with Jennifer Chiang. Jennifer is the Director of Customer Success at Yup.Jennifer and I got into an interesting conversation about the challenges she was facing when onboarding new employees in the company.Up to now, Jennifer has been able to spend a lot of time with […]

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Ep 14: Maranda Dziekonski

In this episode of the Customer Strategy Podcast, I’m talking with Maranda Dziekonski, the VP of Customer Success and People Operations for Swiftly. With everything that is going on right now with the global pandemic, Miranda and I talked about the challenges and some strategies for handling engagement and renewal conversations with their customers. Neither Maranda nor […]

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Ep 13: Jake Jorgovan

In this episode of the Customer Strategy Podcast, I’m talking with Jake Jorgovan. Jake is the founder and CEO of Content Allies, a firm that specializes in helping industry experts and consultants become thought leaders through content marketing.Jake and I got into an interesting conversation around how to drive the urgency and engagement of his […]

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Ep 12: Star Hofer

How do you design a CS organization that can efficiently handle multiple different products, disciplines, stakeholders and business units?Very carefully…In this episode of the Customer Strategy Podcast, I’m talking with Star Hofer, the VP of Customer Success at eCompliance. Star and I got into an interesting conversation centered around designing her future CS organization as eCompliance […]

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How To Drive Real Change With Clients

What’s the single most important thing to understand when driving change with your clients?It’s awareness of the fact that change happens at multiple levels.Let me explain…Many SaaS companies look at the world through the lens of “once our customers use our software, they’ll be able to do everything they want…” or something along those lines.These […]

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