Customer Strategy Podcast Archives - Glide Consulting
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Category Archives for Customer Strategy Podcast

Ep 24: Howard Tiersky – Winning Digital Customers, The Antidote To Irrelevance

In this episode of the Customer Strategy Podcast, I’m talking with Howard Tiersky, author of the Wall Street Journal Bestseller: Winning Digital Customers, The Antidote To Irrelevance. Howard is one of the top 10 Digital Transformation Influencers in the world and has worked with brands like Verizon, NBC, Nutrisystem, Viacom, Avis, Universal Studios, JPMC, Facebook, Spotify, […]

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Ep 23: Wayne McCulloch – The 7 Pillars Of Customer Success

In this episode of the Customer Strategy Podcast, I’m talking with Wayne McCulloch who is the author of the brand new book: The 7 Pillars of Customer Success. This book is a blueprint for how to build a world-class Customer Success organization and should be read by every Customer Success professional. Wayne does a brilliant job of […]

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Ep 22: Donna Weber – Onboarding Matters

In this episode of the Customer Strategy Podcast, I’m talking with Donna Weber who is a customer onboarding expert and the author of the book Onboarding Matters: How Successful Companies Transform New Customers Into Loyal Champions. In our discussion, we talked about the need for an orchestrated customer onboarding, the 6 stages of an orchestrated onboarding, […]

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Ep 21: Dana Soza

In this episode of the Customer Strategy Podcast, I’m talking with Dana Soza who is the founder and CEO of Customer Everything. Dana has just released an e-book called How To Land & Succeed in a Customer Success Career: The Success Playbook for Your Employment Journey. Dana used Customer Success frameworks from me and other thought leaders […]

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Ep 20: Matt Barnett – CEO of Bonjoro

In this episode of the Customer Strategy Podcast, I’m talking with Matt Barnett, Founder, and CEO of Bonjoro. Bonjoro is a personalized video messaging service that can be used at specific points in your sales or customer success processes to engage in a meaningful way with your customers. The user is presented with a notification that […]

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Ep 19: Ruben Rabago and Greg Rose

In this episode of the Customer Strategy Podcast, I’m talking with Ruben Rabago, Chief Customer Officer (CCO) at Intellum, and Greg Rose, Chief Experience Officer (CXO) at Intellum. Intellum is combining Customer Experience and Education to help large brands and fast-moving companies achieve the business outcomes that really matter. Ruben just joined Intellum as CCO a week […]

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