Customer Strategy Podcast Archives - Glide Consulting
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Category Archives for Customer Strategy Podcast

Ep 15: Jennifer Chiang

In this episode of the Customer Strategy Podcast, I’m talking with Jennifer Chiang. Jennifer is the Director of Customer Success at Yup.Jennifer and I got into an interesting conversation about the challenges she was facing when onboarding new employees in the company.Up to now, Jennifer has been able to spend a lot of time with […]

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Ep 14: Maranda Dziekonski

In this episode of the Customer Strategy Podcast, I’m talking with Maranda Dziekonski, the VP of Customer Success and People Operations for Swiftly. With everything that is going on right now with the global pandemic, Miranda and I talked about the challenges and some strategies for handling engagement and renewal conversations with their customers. Neither Maranda nor […]

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Ep 13: Jake Jorgovan

In this episode of the Customer Strategy Podcast, I’m talking with Jake Jorgovan. Jake is the founder and CEO of Content Allies, a firm that specializes in helping industry experts and consultants become thought leaders through content marketing.Jake and I got into an interesting conversation around how to drive the urgency and engagement of his […]

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Ep 12: Star Hofer

How do you design a CS organization that can efficiently handle multiple different products, disciplines, stakeholders and business units?Very carefully…In this episode of the Customer Strategy Podcast, I’m talking with Star Hofer, the VP of Customer Success at eCompliance. Star and I got into an interesting conversation centered around designing her future CS organization as eCompliance […]

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Ep 11: Kelley Turner

In this episode of the Customer Strategy Podcast, I’m talking with Kelley Turner, the VP of customer success at Upland Kapost.Kelly and I got into a really interesting conversation around how to handle the turnover at the executive level of their accounts, and the reality is that at the leadership level of their clients, turnover […]

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Ep 10: Stephanie Stapleton

In this episode of the Customer Strategy Podcast, I talk with Stephanie Stapleton, the VP of Customer Success at Udemy for Business. Udemy is the world’s largest online learning marketplace, with over 40 million students accessing 130,000 courses every single day. Their business division, Udemy for Business, packages the highest-rated courses from their public marketplace and […]

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