Customer Strategy Podcast Archives - Glide Consulting
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Category Archives for Customer Strategy Podcast

Ep 19: Ruben Rabago and Greg Rose

In this episode of the Customer Strategy Podcast, I’m talking with Ruben Rabago, Chief Customer Officer (CCO) at Intellum, and Greg Rose, Chief Experience Officer (CXO) at Intellum. Intellum is combining Customer Experience and Education to help large brands and fast-moving companies achieve the business outcomes that really matter. Ruben just joined Intellum as CCO a week […]

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Ep 18: Shreesha Ramdas

In this episode of the Customer Strategy Podcast, I’m talking with Shreesha Ramdas who is the co-founder of Strikedeck, which is now a Medallia company and serves as Senior Vice President and General Manager.Shreesha and I talk about how companies can better achieve retention, expansion, and advocacy in their customer base by utilizing customer health […]

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Ep 17: Alex Katzman

In this episode of the Customer Strategy Podcast, I’m talking with Alex Katzman, the chief growth officer at Enervee. Alex and I talk about how to develop a joint roadmap that’s aligned between the customer and Enervee in a way that allows them to deliver value as soon as possible and help Enervee grow down the […]

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Ep 16: Sara Bochino

In this episode of the Customer Strategy Podcast, I’m talking with Sara Bochino, Director of Customer Success at Integrate.  Sarah and I got into an interesting conversation around how to build an executive sponsorship program that not only scales but also gets executives involved early in the process.  With everything going on in the world today, you […]

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Ep 15: Jennifer Chiang

In this episode of the Customer Strategy Podcast, I’m talking with Jennifer Chiang. Jennifer is the Director of Customer Success at Yup.Jennifer and I got into an interesting conversation about the challenges she was facing when onboarding new employees in the company.Up to now, Jennifer has been able to spend a lot of time with […]

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Ep 14: Maranda Dziekonski

In this episode of the Customer Strategy Podcast, I’m talking with Maranda Dziekonski, the VP of Customer Success and People Operations for Swiftly. With everything that is going on right now with the global pandemic, Miranda and I talked about the challenges and some strategies for handling engagement and renewal conversations with their customers. Neither Maranda nor […]

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