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Ep 21: Dana Soza

In this episode of the Customer Strategy Podcast, I’m talking with Dana Soza who is the founder and CEO of Customer Everything. Dana has just released an e-book called How To Land & Succeed in a Customer Success Career: The Success Playbook for Your Employment Journey. Dana used Customer Success frameworks from me and other thought leaders […]

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Ep 20: Matt Barnett – CEO of Bonjoro

In this episode of the Customer Strategy Podcast, I’m talking with Matt Barnett, Founder, and CEO of Bonjoro. Bonjoro is a personalized video messaging service that can be used at specific points in your sales or customer success processes to engage in a meaningful way with your customers. The user is presented with a notification that […]

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Ep 19: Ruben Rabago and Greg Rose

In this episode of the Customer Strategy Podcast, I’m talking with Ruben Rabago, Chief Customer Officer (CCO) at Intellum, and Greg Rose, Chief Experience Officer (CXO) at Intellum. Intellum is combining Customer Experience and Education to help large brands and fast-moving companies achieve the business outcomes that really matter. Ruben just joined Intellum as CCO a week […]

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Ep 18: Shreesha Ramdas

In this episode of the Customer Strategy Podcast, I’m talking with Shreesha Ramdas who is the co-founder of Strikedeck, which is now a Medallia company and serves as Senior Vice President and General Manager.Shreesha and I talk about how companies can better achieve retention, expansion, and advocacy in their customer base by utilizing customer health […]

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Ep 17: Alex Katzman

In this episode of the Customer Strategy Podcast, I’m talking with Alex Katzman, the chief growth officer at Enervee. Alex and I talk about how to develop a joint roadmap that’s aligned between the customer and Enervee in a way that allows them to deliver value as soon as possible and help Enervee grow down the […]

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Ep 16: Sara Bochino

In this episode of the Customer Strategy Podcast, I’m talking with Sara Bochino, Director of Customer Success at Integrate.  Sarah and I got into an interesting conversation around how to build an executive sponsorship program that not only scales but also gets executives involved early in the process.  With everything going on in the world today, you […]

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