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Ep 27: Kirt Manecke – SMILE Sell More With Amazing Customer Service

In this episode of the Customer Strategy Podcast, I’m talking with Kirt Manecke. Kirt is the author of the best-selling book SMILE Sell More With Amazing Customer Service. We had an interesting conversation about how Kirt has transformed the businesses he’s run and worked for through incredible customer service. It’s often the simple things that when done well […]

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Ep 26: Sri Ganesan – Founder and CEO of Rocketlane

In this episode of the Customer Strategy Podcast, I’m talking with Sri Ganesan, Founder, and CEO of Rocketlane. Rocketlane helps businesses accelerate customer time to value by delivering a transparent, consistent, and delightful customer onboarding journey every single time. Sri and I had an interesting conversation about what it was like to have his previous business acquired […]

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Ep 25: Gil Baumgarten – CEO of Segment Wealth Management

In this episode of the Customer Strategy Podcast, I’m talking with Gil Baumgarten, founder, and CEO of Segment Wealth Management. Gil built a billion-dollar advisory firm in less than 10 years on the back of incredible customer engagement strategies. Gil and I get into the specific strategies that have enabled his success. Here are some of the […]

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Ep 24: Howard Tiersky – Winning Digital Customers, The Antidote To Irrelevance

In this episode of the Customer Strategy Podcast, I’m talking with Howard Tiersky, author of the Wall Street Journal Bestseller: Winning Digital Customers, The Antidote To Irrelevance. Howard is one of the top 10 Digital Transformation Influencers in the world and has worked with brands like Verizon, NBC, Nutrisystem, Viacom, Avis, Universal Studios, JPMC, Facebook, Spotify, […]

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Ep 23: Wayne McCulloch – The 7 Pillars Of Customer Success

In this episode of the Customer Strategy Podcast, I’m talking with Wayne McCulloch who is the author of the brand new book: The 7 Pillars of Customer Success. This book is a blueprint for how to build a world-class Customer Success organization and should be read by every Customer Success professional. Wayne does a brilliant job of […]

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Ep 22: Donna Weber – Onboarding Matters

In this episode of the Customer Strategy Podcast, I’m talking with Donna Weber who is a customer onboarding expert and the author of the book Onboarding Matters: How Successful Companies Transform New Customers Into Loyal Champions. In our discussion, we talked about the need for an orchestrated customer onboarding, the 6 stages of an orchestrated onboarding, […]

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