Blog - Glide Consulting
Glide Consulting
Share the love...

Built to Serve: Your Customer Success Playbook

Welcome to Built to Serve: Your Customer Success Playbook. We’re here to share what it takes to build, run and scale a world-class Customer Success team. If practical, actionable, experience-based Customer Success expertise is what you’re looking for, you’ve come to the right place. So, who are we and why should you trust us with […]

Read More

What’s the Purpose of Your Customer Success Program?

Most companies go about setting up their customer success teams in a way that’s destined to fail. Find out what the biggest mistake most companies make.

Read More

How to Create Processes People Actually Use

In customer success, efficiency is paramount, which means the tasks you perform regularly should be turned into repeatable processes.

Read More

Anatomy of a Customer Success Quarterly Business Review

Quarterly business reviews are effective techniques to help SaaS organizations deliver value and make customers aware of that value.

Read More

Costly Mistakes That Ruin the Customer Experience

Creating a positive experience helps your customers get value out of your product so they don’t churn; however, many organizations are making these mistakes.

Read More

11 Important Questions to Ask Customer Success Manager Candidates

Before you hire a new customer success manager, make sure you have all of the information you need by asking these important questions.

Read More

How to Boost the Morale of Your Customer Success Team

It’s important to keep the morale high of any customer-facing role in your SaaS organization, especially customer success managers.

Read More
1 2 3 12