In this episode of the Customer Strategy Podcast, I talk with Stephanie Stapleton, the VP of Customer Success at Udemy for Business.
Udemy is the world's largest online learning marketplace, with over 40 million students accessing 130,000 courses every single day.
Their business division, Udemy for Business, packages the highest-rated courses from their public marketplace and sells them as a subscription to companies who want to support the development of their employees.
Subscribers of Udemy for Business have access to over 3,500 courses on everything from coding to management to Customer Success, including my most recent course, Customer Success Manager Elite, which is also available on the Udemy platform for those who don't have a subscription.
In this episode, we talk about adoption and specifically how the Udemy for Business CS team can engage their clients in a meaningful way throughout the entire customer lifecycle.
We also cover how to make a small psychological shift that can have a significant impact on the actual accomplishment, growth, and development of an account.
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