In this episode of the Customer Strategy Podcast, I talk with Brett Andersen, the VP of Client Success at Degreed, a learning experience platform on a mission to 'Jailbreak the Degree’.
Brett and his team of client success managers at Degreed are on a mission to inspire transformative learning practices in companies around the world.
Brett and I got into an interesting conversation around how to use a data-driven approach to calculate workloads and targets for CSMs.
Brett has used different models in the past, and for 2020, Brett is looking for the most effective way to accurately account for how much revenue and how many accounts a CSM should own at Degreed.
As we discussed what is ultimately most important to Degreed, we focused on the potential revenue component, digging into it and understanding what this could look like and what it could potentially lead to in the future.
As always, I think you're going to enjoy this episode.
What we covered on the show...
- What Degreed is all about and how the client success function works in the company.
- What makes Degreed different from an LMS.
- How to use a data-driven approach to calculate workloads and targets for CSMs.
- Brett’s takeaways from our conversation.
What to do next:
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