Anatomy of a Customer Success Quarterly Business Review
Quarterly business reviews are effective techniques to help SaaS organizations deliver value and make customers aware of that value.
Read MoreHack The Entrepreneur Interview With Nils Vinje
I had the great opportunity to be interviewed by Jonny Nastor, host of the very popular podcast – Hack The Entrepreneur. During this interview, we dig into: The one thing that has contributed most to my success as an entrepreneur The path I took that led to starting Glide Consulting The story of one of […]
Read More11 Important Questions to Ask Customer Success Manager Candidates
Before you hire a new customer success manager, make sure you have all of the information you need by asking these important questions.
Read MoreHow do I get Client Executives to take Customer Success Seriously?
This is a common question that is asked by everyone from CSM’s to VP’s. It’s common because at some point in our processes, we’ve failed in one or more areas to build a strong and trusted relationship with our customer executives. There’s always going to be the small percentage of customers who are deeply engaged and […]
Read MoreWhat’s the Purpose of Your Customer Success Program?
Most companies go about setting up their customer success teams in a way that’s destined to fail. Find out what the biggest mistake most companies make.
Read MoreHow to Create Processes People Actually Use
In customer success, efficiency is paramount, which means the tasks you perform regularly should be turned into repeatable processes.
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