How to Create Processes People Actually Use
In customer success, efficiency is paramount, which means the tasks you perform regularly should be turned into repeatable processes.
Read MoreCostly Mistakes That Ruin the Customer Experience
Creating a positive experience helps your customers get value out of your product so they don’t churn; however, many organizations are making these mistakes.
Read MoreHow to Boost the Morale of Your Customer Success Team
It’s important to keep the morale high of any customer-facing role in your SaaS organization, especially customer success managers.
Read MoreFight Churn by Tracking Red Flag Metrics
Red flag metrics are excellent indicators of customer churn. They can help customer success managers identify why users churn so they can prevent it.
Read MoreGet Ahead of Those Fires with Deep Work Time
Deep work is a productivity system that not only helps you produce better work, but also trains your brain to be a more productive person.
Read More8 Customer Success Myths That Need Busting
Customer success is a new, growing discipline. That means there’s a lot of misinformation floating around that I’d like to clear up.
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