Creating a positive experience helps your customers get value out of your product so they don’t churn; however, many organizations are making these mistakes.
Read MoreIt’s important to keep the morale high of any customer-facing role in your SaaS organization, especially customer success managers.
Read MoreRed flag metrics are excellent indicators of customer churn. They can help customer success managers identify why users churn so they can prevent it.
Read MoreDeep work is a productivity system that not only helps you produce better work, but also trains your brain to be a more productive person.
Read MoreCustomer success is a new, growing discipline. That means there’s a lot of misinformation floating around that I’d like to clear up.
Read MoreCustomer success and account management play two important but different roles within a SaaS organization. Learn how their roles differ.
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