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Ep 10: Stephanie Stapleton

In this episode of the Customer Strategy Podcast, I talk with Stephanie Stapleton, the VP of Customer Success at Udemy for Business. Udemy is the world’s largest online learning marketplace, with over 40 million students accessing 130,000 courses every single day. Their business division, Udemy for Business, packages the highest-rated courses from their public marketplace and […]

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One Giant Flaw

This was inspired by Customer Strategy Podcast Ep 9: Brett Andersen One of the biggest fundamental flaws that exist in the Customer Strategy world, is the belief that everything should be measured based on what exists today.Let me explain…There is a reality we operate within today.Our accounts have a set amount of recurring revenue that is […]

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Ep 9: Brett Andersen

In this episode of the Customer Strategy Podcast, I talk with Brett Andersen, the VP of Client Success at Degreed, a learning experience platform on a mission to ‘Jailbreak the Degree’.Brett and his team of client success managers at Degreed are on a mission to inspire transformative learning practices in companies around the world.Brett and […]

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How To Design Your Life

This post was inspired by Customer Strategy Podcast Ep 8: Nils Vinje How to design your life… That’s pretty bold, isn’t it? While the subject – your life – is big, how to design it isn’t. For a long time I had no idea what I was supposed to do with my life. I bounced from job to job. As […]

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How I Overcome Fear

This post was inspired by Customer Strategy Podcast Ep 8: Nils Vinje Way back when I decided to leave my VP job and become a consultant, I was excited and a bit nervous. The truth is that I didn’t know what I didn’t know so there really wasn’t a whole lot to worry about. That is, until I […]

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Ep 8: Nils Vinje

This episode of the Customer Strategy Podcast is a special one.I’m the guest on the show and I’m interviewed by my good friend Jake Jorgovan, who is the founder and CEO of a company called Content Allies. Jake and his team at Content Allies turn consultants into thought leaders through content marketing. So if you’re an […]

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