Ep 17: Alex Katzman
In this episode of the Customer Strategy Podcast, I’m talking with Alex Katzman, the chief growth officer at Enervee. Alex and I talk about how to develop a joint roadmap that’s aligned between the customer and Enervee in a way that allows them to deliver value as soon as possible and help Enervee grow down the […]
Read MoreEp 16: Sara Bochino
In this episode of the Customer Strategy Podcast, I’m talking with Sara Bochino, Director of Customer Success at Integrate. Sarah and I got into an interesting conversation around how to build an executive sponsorship program that not only scales but also gets executives involved early in the process. With everything going on in the world today, you […]
Read MoreEp 15: Jennifer Chiang
In this episode of the Customer Strategy Podcast, I’m talking with Jennifer Chiang. Jennifer is the Director of Customer Success at Yup.Jennifer and I got into an interesting conversation about the challenges she was facing when onboarding new employees in the company.Up to now, Jennifer has been able to spend a lot of time with […]
Read MoreEp 14: Maranda Dziekonski
In this episode of the Customer Strategy Podcast, I’m talking with Maranda Dziekonski, the VP of Customer Success and People Operations for Swiftly. With everything that is going on right now with the global pandemic, Miranda and I talked about the challenges and some strategies for handling engagement and renewal conversations with their customers. Neither Maranda nor […]
Read MoreEp 13: Jake Jorgovan
In this episode of the Customer Strategy Podcast, I’m talking with Jake Jorgovan. Jake is the founder and CEO of Content Allies, a firm that specializes in helping industry experts and consultants become thought leaders through content marketing.Jake and I got into an interesting conversation around how to drive the urgency and engagement of his […]
Read MoreEp 12: Star Hofer
How do you design a CS organization that can efficiently handle multiple different products, disciplines, stakeholders and business units?Very carefully…In this episode of the Customer Strategy Podcast, I’m talking with Star Hofer, the VP of Customer Success at eCompliance. Star and I got into an interesting conversation centered around designing her future CS organization as eCompliance […]
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