Tasks vs Responsibility
This was inspired by Customer Strategy Podcast Ep 6: Gray SkinnerThere is a powerful difference between tasks and responsibility and it can have a huge impact on the relationships you and your team build with your customers.Think about the difference between these two scenarios:Scenario 1: An onboarding team engages with new clients after they sign the […]
Read MoreEp 6: Gray Skinner
In this episode of the Customer Strategy Podcast, I talk with my good friend Gray Skinner, the CEO of MasterBorn Software.MasterBorn Software is a development outsourcing firm based in Poland that serves customers in Silicon Valley. Gray and I first met several years ago when he moved to Bend, Oregon to become a professional triathlete. He […]
Read More2019-2020 What a year it has been
On January 1st, 2020 Glide Consulting turned 5 years old!This is a HUGE milestone for me. I’ll be celebrating in a number of ways in January and one way is going to feature a very special episode of the Customer Strategy Podcast where a good friend of mine will interview me and you’ll get to […]
Read MoreEp 5: Magnus Hillestad
In this episode of the Customer Strategy Podcast, I talk with Magnus Hillestad, the CEO & co-founder of Sanity.io.Sanity is a platform for structured content. It comes with an open-source editing environment called Sanity Studio that you can customize with JavaScript and a real-time hosted data store.They’re essentially a developer tool that enables developers to […]
Read MoreEp 4: Coleen Bochi
In this episode of the Customer Strategy Podcast, I talk with Coleen Bachi, the Customer Success Lead at Hotjar.Coleen and I had a fascinating conversation around prioritization. Hotjar operates in a one-to-many world, and there are so many different programs and areas that Coleen and her colleagues can focus on. However, she wasn’t sure where the […]
Read MoreEp 3: Scalable Customer Education With Angela Carmack
In this episode of the Customer Strategy Podcast, I’m talking with Angela Carmack, Director of Customer Success at Journeyfront.Journeyfront uses hiring data and machine learning to accurately predict candidate performance and retention. They offer a predictive hiring platform that helps teams make better hiring decisions through easily collecting, tracking, and analyzing hiring data. What we […]
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