Ep 11: Kelley Turner
In this episode of the Customer Strategy Podcast, I’m talking with Kelley Turner, the VP of customer success at Upland Kapost.Kelly and I got into a really interesting conversation around how to handle the turnover at the executive level of their accounts, and the reality is that at the leadership level of their clients, turnover […]
Read More5 Leadership Lessons
In November of 2019, I decided to launch the Customer Strategy Podcast and I’m happy to report that I’ve published 10 episodes!!After hitting this milestone, I wanted to share the following 5 Leadership Lessons.1. Great leaders ask questionsEach of the guests on the show are experts in their field and they all have one thing […]
Read MoreYour Next Forecast Review…
Imagine walking to your next forecast review meeting…You’ve got that feeling in your stomach that you just can’t shake…Your palms start to sweat as you play a familiar refrain in your head…Is that customer really going to renew?Can I trust what our customers tell my team?Can I trust my team?What am I missing?Where are the […]
Read MoreEp 10: Stephanie Stapleton
In this episode of the Customer Strategy Podcast, I talk with Stephanie Stapleton, the VP of Customer Success at Udemy for Business. Udemy is the world’s largest online learning marketplace, with over 40 million students accessing 130,000 courses every single day. Their business division, Udemy for Business, packages the highest-rated courses from their public marketplace and […]
Read MoreOne Giant Flaw
This was inspired by Customer Strategy Podcast Ep 9: Brett Andersen One of the biggest fundamental flaws that exist in the Customer Strategy world, is the belief that everything should be measured based on what exists today.Let me explain…There is a reality we operate within today.Our accounts have a set amount of recurring revenue that is […]
Read MoreEp 9: Brett Andersen
In this episode of the Customer Strategy Podcast, I talk with Brett Andersen, the VP of Client Success at Degreed, a learning experience platform on a mission to ‘Jailbreak the Degree’.Brett and his team of client success managers at Degreed are on a mission to inspire transformative learning practices in companies around the world.Brett and […]
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