Customer Strategy Podcast Archives - Page 4 of 4 - Glide Consulting
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Category Archives for Customer Strategy Podcast

Ep 6: Gray Skinner

In this episode of the Customer Strategy Podcast, I talk with my good friend Gray Skinner, the CEO of MasterBorn Software.MasterBorn Software is a development outsourcing firm based in Poland that serves customers in Silicon Valley. Gray and I first met several years ago when he moved to Bend, Oregon to become a professional triathlete.He ended […]

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Ep 5: Magnus Hillestad

In this episode of the Customer Strategy Podcast, I talk with Magnus Hillestad, the CEO & co-founder of Sanity.io.Sanity is a platform for structured content. It comes with an open-source editing environment called Sanity Studio that you can customize with JavaScript and a real-time hosted data store.They’re essentially a developer tool that enables developers to […]

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Ep 4: Coleen Bochi

In this episode of the Customer Strategy Podcast, I talk with Coleen Bachi, the Customer Success Lead at Hotjar.Coleen and I had a fascinating conversation around prioritization. Hotjar operates in a one-to-many world, and there are so many different programs and areas that Coleen and her colleagues can focus on. However, she wasn’t sure where the […]

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Ep 3: Scalable Customer Education With Angela Carmack

In this episode of the Customer Strategy Podcast, I’m talking with Angela Carmack, Director of Customer Success at Journeyfront.Journeyfront uses hiring data and machine learning to accurately predict candidate performance and retention. They offer a predictive hiring platform that helps teams make better hiring decisions through easily collecting, tracking, and analyzing hiring data. What we […]

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Ep2: Improving Customer Success With John Bosch

In this episode of the Customer Strategy Podcast, I’m talking with John Bosch, Director of customer success at HqO.HqO is a commercial real estate technology company that delivers an award-winning platform and mobile app, connecting tenant employees to their communities in and around their building and empowering them with technology to control their workday. What’s […]

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Ep 1: What Is Customer Strategy And Why You Need One For Your Business

In this episode of the Customer Strategy Podcast, I talk about what customer strategy is and why it’s important to have one for your business.Deep down, we all want to be led. We want to have a prescriptive experience from an expert. We want someone who knows more about their functional area than we do, […]

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