In this episode of the Customer Strategy Podcast, I talk with Magnus Hillestad, the CEO & co-founder of Sanity.io.
They're essentially a developer tool that enables developers to help their organizations deal with content in a better way.
We got into a really interesting conversation around the role of customer success inside a development-focused organization that has a “bottoms up” model.
In other words, they currently sell their tools to developers, while also building a community of thousands of developers, and are trying to figure out the real role that customer success is going to play.
Magnus as the CEO is pondering these questions, looking at how to make the most effective use out of the customer success function in order to serve the needs of his customers and ultimately that of his company.
We got into a really interesting talk, touched on a lot of different areas, different models and things to think about when it comes to customer success and engagement.