In this episode of the Customer Strategy Podcast, I'm talking with Shreesha Ramdas who is the co-founder of Strikedeck, which is now a Medallia company and serves as Senior Vice President and General Manager.
Shreesha and I talk about how companies can better achieve retention, expansion, and advocacy in their customer base by utilizing customer health scoring.
Whether you are just beginning your journey with a customer health score, or you want to know how to take your customer health score to the next level, you'll find some great direction in this episode.
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