Are You Built to Serve?
Customer success is a rapidly growing discipline, but it’s not right for everyone. It takes someone who is truly built to serve. Is that you?
Read MoreCatherine Blackmore GVP Customer Success Oracle Marketing Cloud: Strengths in Action #07
Welcome to the lucky seventh episode of the Strengths in Action podcast. In this episode, I chat to Catherine Blackmore, GVP Customer Success at Oracle Marketing Cloud and learn: how to be a data-driven Customer Success leader how to drive complex organizational change at scale how to motivate, retain and inspire your top Customer Success talent […]
Read MoreGreg Tate VP Customer Success at Optimizely: Strengths in Action #06
Welcome to the sixth episode of the Strengths in Action podcast. In this episode, I chat to Greg Tate, VP Customer Success at Optimizely and learn: how Greg leads a 60 person Customer Success team at a hypergrowth startup how Greg crossed the chasm from a sales background to Customer Success leadership how the Customer […]
Read MoreKia Puhm from Kia CX Consulting: Strengths in Action #05
Welcome to the fifth episode of the Strengths in Action podcast. In this episode, I chat to Kia Puhm from Kia CX Consulting and learn: how Kia’s engineering background helped her become a Customer Experience expert how Kia segmented an enormous customer base at Eloqua… and drove massive organizational innovation where Kia has excelled and […]
Read MoreBill Lapcevic: Strengths in Action #04
Welcome to the fourth episode of the Strengths in Action podcast. In this episode, I chat to Bill Lapcevic, former VP Customer Success at New Relic and learn: how he learned to be a better manager how a failed a cappella audition led him to join New Relic why checking your ego at the door […]
Read MoreDon MacLennan from Bluenose Analytics: Strengths in Action #03
Welcome to the third episode of the Strengths in Action podcast. In this episode, I chat to Don MacLennan, CEO at Bluenose Analytics and learn: How and why Don founded Bluenose Don’s frustrations, challenges and the dark side of growing a company from scratch and why Don thinks of himself as an old dog who […]
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