Blog - Page 13 of 17 - Glide Consulting
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How to Create a High-Performing Team

High-performing teams are necessary in all parts of your business, but especially in Customer Success. Learn how to put an effective team together.

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Are You Built to Serve?

Customer success is a rapidly growing discipline, but it’s not right for everyone. It takes someone who is truly built to serve. Is that you?

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Catherine Blackmore GVP Customer Success Oracle Marketing Cloud: Strengths in Action #07

  • August 21, 2016

Welcome to the lucky seventh episode of the Strengths in Action podcast. In this episode, I chat to Catherine Blackmore, GVP Customer Success at Oracle Marketing Cloud and learn: how¬†to be a data-driven Customer Success leader how to drive complex organizational change at scale how to motivate, retain and inspire your top Customer Success talent […]

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Greg Tate VP Customer Success at Optimizely: Strengths in Action #06

  • August 16, 2016

Welcome to the sixth episode of the Strengths in Action podcast. In this episode, I chat to Greg Tate, VP Customer Success at Optimizely and learn: how Greg leads a 60 person Customer Success team at a hypergrowth startup how Greg crossed the chasm from a sales background to Customer Success leadership how the Customer […]

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Kia Puhm from Kia CX Consulting: Strengths in Action #05

  • August 11, 2016

Welcome to the fifth episode of the Strengths in Action podcast. In this episode, I chat to Kia Puhm from Kia CX Consulting and learn: how Kia’s engineering background helped her become a Customer Experience expert how Kia segmented an enormous customer base at Eloqua… and drove massive organizational innovation where Kia has excelled and […]

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Bill Lapcevic: Strengths in Action #04

  • July 14, 2016

Welcome to the fourth episode of the Strengths in Action podcast. In this episode, I chat to Bill Lapcevic, former VP Customer Success at New Relic and learn: how he learned to be a better manager how a failed a cappella audition led him to join New Relic why checking your ego at the door […]

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