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Don MacLennan from Bluenose Analytics: Strengths in Action #03

  • June 30, 2016

Welcome to the third episode of the Strengths in Action podcast. In this episode, I chat to Don MacLennan, CEO at Bluenose Analytics and learn: How and why Don founded Bluenose Don’s frustrations, challenges and the dark side of growing a company from scratch and why Don thinks of himself as an old dog who […]

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Matt Abrams from Seven Peaks Ventures: Strengths in Action #02

  • June 23, 2016

Welcome to the second episode of the Strengths in Action podcast. In this episode, I chat to Matt Abrams, Investment Partner at Seven Peaks Ventures and learn: When to move on from a role The power of aligning your work with what you are most talented to do Prioritizing yourself, your family, friends and your […]

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Farlan Dowell from Rainforest QA: Strengths in Action #01

  • June 15, 2016

Welcome to the first episode of the Strengths in Action podcast! In this episode, I chat to Farlan Dowell, the VP of Sales at Rainforest QA and learn: Farlan’s path to becoming the VP Sales at one of the fastest growing SaaS companies in Silicon Valley how to start a sales process from scratch, including the […]

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Built to Serve: Your Customer Success Playbook

Welcome to Built to Serve: Your Customer Success Playbook. We’re here to share what it takes to build, run and scale a world-class Customer Success team. If practical, actionable, experience-based Customer Success expertise is what you’re looking for, you’ve come to the right place. So, who are we and why should you trust us with […]

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What is Customer Success…?

After surveying over 700 Customer Success professionals, we’ve gotten a surprising amount of responses that sound like this: ”Nobody at our company understands what the Customer Success team does all day.” The responses contained phrases like ”nobody gets it, so we get ignored until we lose a big customer” and “I constantly feel the need […]

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Documentation: the silver bullet for your Customer Success team

A lot of CS leaders ask “what’s the one thing we can do to be more proactive?” They want a silver bullet to strengthen their customer relationships, improve communication with sales and seal the deal when renewal time comes around. You will face the same challenge. Unfortunately, there isn’t just one thing you can do to achieve the […]

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