Nils Vinje, Author at Glide Consulting - Page 2 of 10
Glide Consulting
Share the love...

All posts by Nils Vinje

How to Create Processes People Actually Use

In customer success, efficiency is paramount, which means the tasks you perform regularly should be turned into repeatable processes.

Read More

Costly Mistakes That Ruin the Customer Experience

Creating a positive experience helps your customers get value out of your product so they don’t churn; however, many organizations are making these mistakes.

Read More

How to Boost the Morale of Your Customer Success Team

It’s important to keep the morale high of any customer-facing role in your SaaS organization, especially customer success managers.

Read More

Fight Churn by Tracking Red Flag Metrics

Red flag metrics are excellent indicators of customer churn. They can help customer success managers identify why users churn so they can prevent it.

Read More

Get Ahead of Those Fires with Deep Work Time

Deep work is a productivity system that not only helps you produce better work, but also trains your brain to be a more productive person.

Read More

8 Customer Success Myths That Need Busting

Customer success is a new, growing discipline. That means there’s a lot of misinformation floating around that I’d like to clear up.

Read More