Nils Vinje, Author at Glide Consulting

Is a 0% Churn Actually Possible?

Most SaaS businesses strive to reduce their churn rate as much as possible so they can achieve growth. But is it actually possible to reach 0% churn?

Data shows that customers will pay more for a better customers, so it’s worth your investment. Build an experience that adds value to your customers.

Customer retention is critical for SaaS organizations, but should be responsible in your business? Sales? Customer success? Account management?

Scaling customer success requires the right timing and combination of people, process and technology. Learn how to scale your customer success team.

For best results, your sales and customer success teams should work together. Here’s how to align both teams for maximum sales and retention.

Customer success is a demanding discipline, so CSMs have to stay productive. These productivity habits will help you get more work done right away.