Nils Vinje, Author at Glide Consulting - Page 10 of 16
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All posts by Nils Vinje

Collecting Feedback at Scale from Low-Touch Customers

SaaS organizations lots of low-touch customers have a unique challenging when it comes to capturing feedback. Here are some strategies that will help.

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Getting Ahead: How Customer Success Managers Can Be More Proactive

As a customer success manager, it’s easy to spend your days putting out fires. To help customers achieve the most value, you need to get proactive.

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What Makes a Great Onboarding Process?

Most SaaS products have onboarding processes, but most of them miss the point. The goal of an onboarding process is to help the user realize value.

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How CSMs Can Segment Their Customers

Customer segmentation is an important way for customer success managers to prioritize customer accounts and deliver targeted messaging.

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The Importance of Hiring for Customer Success Early

Early SaaS organizations have a number of priorities. There’s a product to build, a marketing strategy to implement, sales calls to make, as well as administrative requirements that pile up quickly.An obsession with growth plus the operational functions that come with running a business lead many organizations to neglect customer retention. Econsultancy found that many organizations prioritize […]

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The 9 Components of the SaaS Customer Lifecycle

It’s critical that customer success managers understand and map the SaaS customer lifecycle because they’ll play a role in most of it.

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