All posts by Nils Vinje
The 5 Critical Strengths Your Customer Success Team Needs
Customer success programs can be diverse, but they are all about helping customers find value. Every customer team needs to have these strengths.
Read MoreWhy Customer Success Programs Fail (and How to Avoid It)
Customer success is still new, so it’s no surprise that many programs are implemented in effectively. Here’s why and how you can avoid the same failures.
Read MoreMoving Grandfathered Customers to Paid Plans
Like every SaaS, you probably have early customers using low-cost or no-cost plans. Here’s how to upgrade them to paid plans.
Read MoreThe Art and Science of Productive Team Meetings
Meetings are a part of working as a team, but they can get in the way. Learn the science behind meetings and how to make yours productive.
Read MoreAre Your Customers Healthy? How to Create a Customer Health Score
Customer health scores are useful to gauge customer sentiment at scale. Today we explain what they are and how to make your own.
Read MoreBuilding Your First Customer Success Team
Building a customer success team is a challenge because the discipline is so new. Learn how to make your first and subsequent customer success hires.
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