All posts by Nils Vinje
Collecting Feedback at Scale from Low-Touch Customers
SaaS organizations lots of low-touch customers have a unique challenging when it comes to capturing feedback. Here are some strategies that will help.
Read MoreGetting Ahead: How Customer Success Managers Can Be More Proactive
As a customer success manager, it’s easy to spend your days putting out fires. To help customers achieve the most value, you need to get proactive.
Read MoreWhat Makes a Great Onboarding Process?
Most SaaS products have onboarding processes, but most of them miss the point. The goal of an onboarding process is to help the user realize value.
Read MoreHow CSMs Can Segment Their Customers
Customer segmentation is an important way for customer success managers to prioritize customer accounts and deliver targeted messaging.
Read MoreThe Importance of Hiring for Customer Success Early
Early SaaS organizations have a number of priorities. There’s a product to build, a marketing strategy to implement, sales calls to make, as well as administrative requirements that pile up quickly.An obsession with growth plus the operational functions that come with running a business lead many organizations to neglect customer retention. Econsultancy found that many organizations prioritize […]
Read MoreThe 9 Components of the SaaS Customer Lifecycle
It’s critical that customer success managers understand and map the SaaS customer lifecycle because they’ll play a role in most of it.
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