In this episode of the Customer Strategy Podcast, I'm talking with Jennifer Chiang. Jennifer is the Director of Customer Success at Yup.
Jennifer and I got into an interesting conversation about the challenges she was facing when onboarding new employees in the company.
Up to now, Jennifer has been able to spend a lot of time with every new hire infusing empathy and understanding for Yup's customers.
However, the company is growing and she is no longer able to spend time 1:1 with every new hire.
Ultimately, we came up with a great solution to scale what Jennifer was doing to deliver the same result and give her time back.
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