In this episode of the Customer Strategy Podcast, I'm talking with Maranda Dziekonski, the VP of Customer Success and People Operations for Swiftly.
With everything that is going on right now with the global pandemic, Miranda and I talked about the challenges and some strategies for handling engagement and renewal conversations with their customers.
Neither Maranda nor I have a crystal ball and know how to handle this perfectly because frankly, this situation has never happened before.
But it was really helpful to talk through some of the situations, permutations and ways that the team at Swiftly is engaging with their clients.
What to do next:
Subscribe to the podcast - Don’t forget to subscribe to the show on iTunes, Spotify, Stitcher or wherever you get your podcasts from.