In this episode of the Customer Strategy Podcast, I'm talking with Jennifer Chiang. Jennifer is the Director of Customer Success at Yup.

Jennifer and I got into an interesting conversation about the challenges she was facing when onboarding new employees in the company.

Up to now, Jennifer has been able to spend a lot of time with every new hire infusing empathy and understanding for Yup's customers.

However, the company is growing and she is no longer able to spend time 1:1 with every new hire.

Ultimately, we came up with a great solution to scale what Jennifer was doing to deliver the same result and give her time back.

Resources mentioned:

• Download the 5 Things Your Customer Strategy Must Have

What to do next:

• Click here to become a guest on the show
• Apply to work with Nils

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