Customer Success can take a lot of insights from Sales. One that is particularly important is the Sales approach to enablement. Sales teams at the top SaaS companies always have a resource or team dedicated to enablement. This person or group provide continuous training on all areas of the sales cycle to the sales team.
Customer Success teams need a continuous learning mindset just like sales to be successful. That is why we created the program: CS Enablement as a Service.
Now, you and your team can have access to a world-class Customer Success trainer to go deep with you in the areas that matter most.
Imagine, finally having an answer to the question - "How are we going to train the CSM's to ensure we are delivering for our customers?"
The list of training modules for each client are selected based upon needs. For a core list of modules, take a look at CSM Elite.