Customer Success Consulting - Glide Consulting

Customer Success Consulting Services

Glide Consulting has worked with the best and fastest growing SaaS businesses across a wide range of projects. Here are a few examples of the types of projects we have done.

"When we hire new people, I want to have an empty calendar, so I can be available to help onboard new team members as needed."

We've helped more than a dozen VPs of Customer Success free up hours on their calendars each week - time they could use to help new CSMs get up to speed more quickly and thoroughly.

"When the sales team is killing it, I want to know my team can handle the new account load without letting existing accounts slip through the cracks."

We've helped VPs of Customer Success scale teams and processes through periods of rapid growth, with confidence.

"When organizational change is happening, I want to make sure everybody is on the same page about Customer Success, so my CS org has all the resources it needs to succeed."

We've helped executive leadership at some of the largest SaaS companies in the world realign the purpose of Customer Success at the org level. Without this alignment, Customer Success turnover can be crippling during times of change.

"When something unexpected comes up, I want to have access to a trusted advisor, so I can make sure we're working on the right things."

We've given CS leaders a lifeline during critical phases of growth and organizational change. Sometimes it's just good to have an extra pair of experienced eyes on an issue.

"When it comes time to hire more CS people, I want to know for sure that the team is at maximum efficiency, so the board doesn't think I'm hiring people needlessly."

We've helped Directors and VPs of Customer Success hire the right people at the right time, and avoid hiring prematurely (or after it's too late).

"When our product falls short, we want an efficient and consistent way of providing high-touch service, so our customers know we're doing everything we can to support their success."

Sometimes features miss the mark - it's part of the software game. We've helped SaaS companies of all sizes make their concierge services more efficient, giving Product more time to push meaningful improvements.

When getting started with new clients, we like to go through a Customer Success Strategy Power-up.​ The Power-up allows us to produce a benchmark report with recommendations specific to your organization. 

Have you ever wanted to:

  • Spend time with an expert just to know if you are focused on the right things in Customer Success?
  • Know how your Customer Success team stacks up against the best in SaaS
  • Get clarity on what you and your team should be focused on to drive predictability in renewals and expansions?

Then the CS Strategy Power-up is for you!