Confessions of a Customer Success Manager [Part 1]

My last gig presented me with some of the most difficult and rewarding professional challenges I’ve ever faced. In August of 2014, an acquaintance hired me as his first full-time employee at a not-yet-successful (failing) startup. We had less than 60 customers, about $1,300 in MRR, and I was in charge of fleshing out a […]