All posts by Nils Vinje
8 Customer Success Myths That Need Busting
Customer success is a new, growing discipline. That means there’s a lot of misinformation floating around that I’d like to clear up.
Read MoreThe Difference Between Customer Success and Account Management
Customer success and account management play two important but different roles within a SaaS organization. Learn how their roles differ.
Read MoreSave Time (and Stress) By Leveraging Customer Success Automation
A strong customer success program uses automation to help customers achieve value with the SaaS and helps the organization scale.
Read MoreHiring That First Customer Success Manager
Hiring that first customer success manager isn’t easy, especially if you’re a young SaaS. But it’s important to hire early and get them up to speed quickly.
Read MoreBeyond Data: Delivering an Exceptional SaaS Experience
Data is useful, but it’s not the only tool customer success managers have to create a positive experience with the SaaS. CSMs have to build relationships.
Read MoreProviding Customer Value Through Quarterly Business Reviews
Quarterly Business Reviews are one of the most important functions of a customer success program. What are they and what are their purpose?
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